Delivery & Returns

We always aim to dispatch your order within 24 hours, estimated delivery durations stated below each service.

UK 1st Class Recorded +FREE Returns £3.90 2-7 days*

UK Special Delivery + FREE Returns £6.50 1-2 days*

Europe & N Ireland £8.90 3 - 10 days*

Worldwide £16.00 4 - 15 days*

* Delivery durations apply to working days and exclude UK public holidays.

To ensure your order reaches you safely, we have chosen to send all our shipments using a 'recorded signed for' delivery method. If you are not able to sign for your parcel, a note will left for you, detailing where you can collect your goods from your local postal depot. Shipments are sent in waterproof and discreet packaging.

If you require your order urgently for deliveries within the UK, we advise to use Special Delivery as delivery option, as this is the only guaranteed 1-2 days delivery service.

Bras and Honey use green earth conscious packaging including degradable bags and 100% recycled papper.

Luxury Hard Gift Box £5.00

If you have chosen to add a Gift Box with your delivery option, your items will be wrapped in one of our new hot pink luxury boxes! Our new gift boxes are hard with a magnetic seal flap which means they are re usable, we will fill the box with crisp white tissue paper and complete with organza ribbon tie.

Please do not include any gift boxes with any returns. Gift box charges are non-refundable.

Customs and import duties
Please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, and cannot forsee any delays that this may cause. Please note you may also be charged customs for exchanges, we have no control over this.

Delayed Delivery?
Please don't worry- all our orders are dispatched with a unique tracking reference. Whilst most of our shipments arrive within the estimated timeframe, it can happen that delivery services are delayed beyond our control. Your cooperation is essential for us to assist you with any queries relating to a delayed delivery: First, we ask that you allow a little more time than the estimated days shown in the delivery table above, as in some cases parcels can take longer. Royal Mail will not look at missing parcels sent by recorded delivery unless the timeframe has been at least 14 working dats.

If you have not been at your delivery address to sign for your parcel, please contact your local postal depot to check for your shipment. The delivery service will usually leave a card with contact details, if a delivery attempt has been made. Sometimes this is not the case so you should check anyway. We can provide your tracking reference, shipment date and status on request.

Returns and Exchanges

We offer a 100% guarantee, that if you are in any way dissatisfied with the goods you have ordered, we will either offer an exchange or refund the cost of the goods - provided that you return them to us in their original condition, in waterproof packaging or similar, unworn, unwashed and with all labels intact. Please note: SALE items are non-refundable, and can only be returned for an exchange or credit note. If your return is received by us after than the stated timeframe we may send you a credit note.

Please ensure that briefs, thongs and shorts are tried on over your own underwear. We reserve the right to refuse returns of items, where it is apparent that this has not been done or where items are in any other way compromised.

Please note that we are not able to accept returns of strings for hygienic reasons.

How to Return

In order for us to receive your returns, please complete the returns note sent with your parcel stating your name and order number. Should you require an exchange, please provide the relevant product name, code, colour and size on the returns slip for us to make sure we can provide your replacement as quickly as possible. Always state your name and your order number on the returns slip, we may not be able to locate your order if this is not done...

UK Mainland FREE Returns

If you are returning from the UK Mainland, please use the Freepost address sticker provided on the delivery note. We always advise all our customers to obtain proof of postage from the post office. Freepost returns are not insured, should you wish to add additional insurance for peace of mind this at the time of posting, it is advised to add adittional insurance for returns with a value of £30 or over. The customer carries the responsibility to ensure that all items are returned to us. Please also consider the size of the bag with your return, we don't want returned items to be damaged by being stuffed in a bag too small.

Please mark on the outside of you parcel if it is a return or refund required as this will speed things up.

Please see our Terms and Conditions for full details on our returns policy.

Europe, Northern Ireland and Worldwide Returns

Please ensure that your returned items from outside of the UK are returned to us via a paid for recorded postal service. Shipments to us have to be sufficiently stamped. Please note that we are unable to accept parcels that have been returned to us via a courier service. If sufficient postage has notbeen paid for we reserve the right to deduct any charges from refunds due.

All items should be returned to our designated PO Box returns address:

Bras & Honey, RETURNS CODE: 'your order number', PO BOX 613, Southport, PR8 9DY England

Please mark on the parcel that it is a return. as we are not responsable for any customs or taxes duties on your returns.

Please use a postal service rather than a courier.

Free UK Exchanges

We will dispatch requested replacement items on the next working day, subject to stock availability. We will inform you regarding availability and estimated time of delivery, should your requested exchange item be out of stock. You will not be charged for any re-delivery within the UK.

Exchanges of higher value
If the value of your requested replacement items exceeds the value of your original order, we will process your exchange and provide you with a secure payment link. Your order will be released as soon as the additional payment has been received.

Exchanges of lower value
If you have requested a refund or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

Half Price Delivery - For exchanges and additional deliveries outside UK

If you have requested a replacement and live outside the UK, we will send one additional shipment for exhange, to you at half the delivery cost. We will contact you by email for this additional payment which you will be asked to make via a secure payment link for the outstanding value. The exchange will be released as soon as payment is received.

We will send one exchange shipment at Half Price Delivery Charge and reserve the right to charge full price delivery for any subsequent exchange, returns or shiupments thereafter.

Gift Boxes should not be included with any returns, and all our postage charges are non-refundable.

Re-delivered orders

If orders are not called for and have been re-delivered to our PO Box via Royal Mail, we reserve the right to issue a credit note rather than a refund. We will notify you that the parcel has been returned to us and we may ask for re delivery charges. Delivery chanrges are not refundable.

Sale Items and Credit Notes

We are currently not able to refund sale items, however we can offer an exchange or credit note for any item if the sale items are returned within the timeframes listed above. Credit notes can be redeemed against any in-store items, but do not apply to postage charges. Credit notes are valid for 6 months from date of issue, and it is the customers responsibility to use the full value of the credit notes in the validity timeframe. Expired credit notes cannot be processed.

We will also offer a credit note if the customer does not state an exchange for returns of sale items or orders received by us that are over the returns timeframe allowance.

You must use the full credit note value as this code can only be used once.